“Klaus was terrific. He participated in everything. We tried to include him and of course – as with anything – it paid off. I was impressed with his level of English which was WAY better than my German (which is non-existent!). His PC skills were excellent and he was very comfortable with spreadsheets, internet etc and his manners were, of course, impeccable. He was very comfortable with all the members of staff, we were very happy to have him here with us.”